Privacy Policy

At Tron Records (The Tron Limited) ("we”, "our”, "us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you use tronrecords.nz and our services.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Identity & contact information: name, email address, phone number
  • Order and account information: billing and shipping address, purchase history, order details
  • Communications: messages you send us via forms, email, or other channels
  • Technical information: IP address, browser type, device information, pages viewed, and site usage data (via cookies/analytics where enabled)

Payment information: We do not store your full credit/debit card details on our systems. Payments are processed by payment providers and/or gateways.

2. How We Collect Personal Information

We may collect personal information when you:

  • Place an order, request shipping, or make enquiries
  • Create or use an account (if applicable)
  • Sign up for newsletters or marketing communications (where offered)
  • Interact with our website (including through cookies/analytics where enabled)

3. Why We Collect and Use Your Information

We use personal information to:

  • Process and fulfil orders (including packing, shipping, and delivery)
  • Provide customer service and respond to enquiries
  • Manage payments, fraud prevention, and security
  • Improve our website, products, and customer experience
  • Send service-related communications (e.g., order confirmations, shipping updates)
  • Send marketing communications where you have opted in (you can unsubscribe anytime)

4. Sharing Your Information

We may share personal information with trusted third parties only as needed to operate our business, such as:

  • Delivery partners: NZ Post and other carriers for shipping and tracking
  • Payment providers: payment processors and gateways to process transactions
  • Service providers: website hosting, analytics, email/newsletter tools, and IT support

We do not sell your personal information to unrelated third parties. We may disclose information where required by law, to enforce our terms, or to protect our rights and safety.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the site function, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. International Customers and Overseas Processing

Tron Records is based in New Zealand. Some of our third-party service providers (such as website, email, or analytics providers) may process data outside New Zealand. Where this occurs, we take reasonable steps to ensure your personal information is protected.

7. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, use, or disclosure. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

8. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or operational requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.

9. Your Rights: Access and Correction

You may request access to the personal information we hold about you and ask for corrections if you believe it is inaccurate or incomplete. To make a request, please contact us using the details below.

10. Marketing Preferences

If you opt in to receive marketing emails, you can unsubscribe at any time using the link in our emails or by contacting us. Even if you unsubscribe, we may still send essential service messages related to your orders.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Tron Limited (Tron Records)
60 Commerce Street, Frankton, Hamilton 3204, Waikato, New Zealand
Phone: 07 847 2766
Email: tronrecords@tronrecords.nz

Effective Date: 22/01/2026