1. Introduction

Welcome to tronrecords.nz, operated by The Tron Limited ("we", "our", "us"). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our website.

2. Business Information

• Business Name: The Tron Limited
• Trading Name: Tron Records
• Business Address: 60 Commerce Street, Frankton, Hamilton 3204, Waikato, New Zealand
• Phone: 07 847 2766
• Email: tronrecords@tronrecords.nz
• Website: https://tronrecords.nz

3.Products and Services

We sell second-hand, pre-loved vinyl records, CDs, DVDs, cassettes, books, and other items including steampunk art pieces. Items are carefully inspected and graded, but as second-hand goods, variations in condition should be expected. None of the records are played through due to time constraints but are visually assessed.

4. Pricing and Payment

• All prices are displayed in New Zealand Dollars (NZD) and include GST (Goods and Services Tax).
• We accept the following payment methods:
• Visa
• Mastercard
• Internet/Online Banking
• Orders are processed once payment has been received in full.

5. Shipping and Delivery

We operate 7 days a week and ship orders twice weekly, on Tuesdays and Fridays, with dispatch at 2:00 PM NZT each day.

• Courier Service: All orders are dispatched via New Zealand Post, which includes parcel tracking. We do not deliver to P.O. boxes or private bags.
• Delivery Timeframe: 3 to 5 business days New Zealand-wide (allow additional time for Covid-related delays).

Shipping Costs (New Zealand only):

Vinyl / LPs / EPs / 7” / 10”

• Orders $125 and over: Free shipping
• Orders under $125: $15 shipping fee

CDs

• Orders $29.99 and over: Free shipping
• Orders under $29.99: $6 shipping fee

Click & Collect (in-store pickup):

• Available free of charge from our physical store location.
  

Overseas Shipping:

• Shipping costs vary depending on the buyer’s location.
• Buyers may choose either tracked or untracked shipping.
• Insurance is optional and must be requested at the time of purchase.
• All orders are securely packaged with premium materials.

6. Returns and Refunds

We strive to ensure you are satisfied with your purchase. Please note that:

• We sell second-hand records, and none are played through prior to sale. They are graded and described to the best of our ability.
• No refunds will be given for records that skip unless they are not as described, as skips can be impossible to detect visually.
• Please check the item condition described on both the product label and website before purchasing.

Returns/Exchanges are accepted under the following conditions:

• Item must be in the same condition as when purchased.
• Item must be returned in its original packaging with the original description label and invoice.
• Items must be sent back using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Once we receive and inspect the returned item, and confirm it matches the original condition, we will issue a full refund or an exchange for an item of equal value. If the item is confirmed faulty, a full refund will be issued to the original payment method.

Return Address:
Tron Records
60 Commerce Street
Frankton, Hamilton 3204
New Zealand

7. Change of Mind Policy

We do not accept returns for change of mind. Please choose carefully before purchasing.

8. Cancellations

You may cancel your order prior to dispatch. To request a cancellation, contact us at tronrecords@tronrecords.nz or call 07 847 2766 as soon as possible.

9. Intellectual Property

All website content, including text, images, product descriptions, and branding, is the intellectual property of The Tron Limited and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, The Tron Limited is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of products or from your access to or use of the website.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be resolved in accordance with the laws of New Zealand in a New Zealand court of law.

13. Amendments

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date.

Effective Date: 16/5/2025